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Office of the Ombudsman

The Ombudsman staff is responsible for answering student inquiries and serving as a liaison between the student and the Institution departments where communication has broken down or is not yielding resolution. If problems occur, an Ombudsman staff member initiates a resolution of such problems and guides students through the Institution’s Grievance Procedure. Students may contact the Office of the Ombudsman at Ombudsman@ainuv.edu or (847) 586-4056.

Grievances

If a student has a grievance regarding institutional procedures, decisions, or judgements, the student has a right to seek a satisfactory resolution through the formal avenues of the Institution’s Grievance procedure detailed in the catalog. Additional information can be found on the AIUS Ombudsman page.

Complaints To External Agencies

If students are unable to resolve their concerns through the internal Grievance procedure, they may also pursue the grievance through the external regulators listed below. Although students are encouraged to begin the process with the Ombudsman, there is nothing which prevents a student from submitting a complaint to these agencies before submitting the concern through the institution’s grievance procedure. Be advised, however, that certain agencies may require this as part of their process.

State Regulatory Agencies

Georgia Residents: Complaints may be filed with the Georgia Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, Suite 220; Tucker, GA 30084-5305; 770-414-3300. https://gnpec.georgia.gov/student-resources/complaints-against-institution.

All Other Students, Including Online: If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the Arizona State Board for Private Postsecondary Education, 1740 West Adams Street, Suite 3008; Phoenix, AZ 85007, phone: 602-542-5709. https://ppse.az.gov/student-complaint-procedure.

Arizona SARA Complaint Process: DigitalCrafts is part of the American InterContinental University System, which is approved by NC-SARA through the Arizona SARA Council (“AZ SARA”). AZ SARA has jurisdiction over Arizona SARA-approved institutions in relation to non-instructional complaints. Instructional complaints, such as grade grievances, and those related to student conduct are not reviewed by AZ SARA and should not be submitted for review. Distance education students who reside in SARA states (currently all but California) may file a complaint with AZ SARA only after the student has first utilized the DigitalCrafts grievance process and the Arizona State Board for Private Postsecondary Education’s complaint process. Eligible complaints may be submitted to AZ-SARA at https://azsara.arizona.edu/complaints.

Accrediting Agency

Complaints may be filed with the Higher Learning Commission, 230 South LaSalle Street, Suite 7-500; Chicago, IL 60604; https://www.hlcommission.org/for-students/file-a-complaint-against-an-institution/.